Refund & Cancellation Policy
Transparent and fair terms for digital services, payment processing, and refunds at Pay4Coins.
1. Principle: Digital Goods and Immediate Service Delivery
Pay4Coins is a specialized payment service provider and intermediary for digital content, online services, and virtual balances (such as coins or tokens). Upon completion of the payment process and subsequent unlocking of access or delivery of the digital goods, the contractually agreed service is fully and immediately fulfilled. In accordance with applicable statutory provisions governing digital goods and services, there is generally no right of withdrawal or standard refund once the service has been fully provided.
2. Eligible Exceptions for Refunds
We place great emphasis on fairness, transparency, and customer satisfaction. In the following justified exceptional cases, a refund will be issued following review by our support team:
Technical Errors / Non-Delivery
If, due to a verifiable technical issue on our end or within the payment gateway, access was not granted or virtual credit was not applied, and the issue cannot be resolved promptly.
Duplicate or Incorrect Charges
If a transaction amount was mistakenly charged multiple times or in an incorrect amount due to a system error.
Unauthorized Transactions
If there is verifiable evidence of unauthorized or fraudulent use of your payment method and the incident was reported to us immediately upon discovery.
3. Refund Method & Execution
Approved refunds are generally and preferably processed free of charge via SEPA bank transfer (upon provision of a valid European bank account / IBAN). If a bank transfer is not feasible geographically or technically (for example, for customers outside the SEPA payment area), the refund will be executed via the original payment method (e.g., credit card).
4. Filing a Dispute & Refund Request
To enable our support team to verify and process your request as quickly as possible, please provide the following details:
Contact Support
5. Processing Time & Payout
Incoming refund requests are typically reviewed within 24 to 48 hours during our regular business hours on working days. Once approved, the payout is initiated immediately. Please note that bank crediting times may vary depending on the financial institutions involved (approx. 1–2 business days for SEPA transfers, up to 3–5 business days for credit card reversals).